Privacy Policy

Velora respects your privacy. This policy explains what we collect and why.

What we collect

When you order or create an account we collect your name, email, shipping address, phone number and order details. Payment details are processed securely by Shopify Payments and its providers — we never see or store your card number.

How we use it

To fulfil and deliver orders, send order updates, respond to support requests, and — only if you opt in — send occasional marketing emails. Every marketing email includes a one-click unsubscribe.

Cookies & analytics

Our store uses cookies for cart functionality and basic analytics (e.g. Shopify analytics, and advertising pixels such as Meta and TikTok if enabled) to understand how visitors use the site and measure advertising. You can control cookies through your browser settings.

Who we share with

Only what's necessary to run the store: Shopify (our platform), payment processors, shipping carriers and fulfilment partners. We never sell your personal information.

Your rights

You can request a copy of your personal data, correction, or deletion at any time by contacting us. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Contact

Privacy questions: contact us via the Contact page on this site.